Shipping policy
Shipping Fees
Free standard shipping on UK orders (including NI) over £39 (excludes gift card purchases)
- Up to 1kg £3.99
- 1kg to 2kg £4.99
- 2kg -20kg £5.99
Express shipping is an additional £1.50 on the rates above.
Shipping Policy
Our delivery partner is Royal Mail, but in certain circumstances we may have to use other carriers. Orders are generally dispatched within 1-2 working days after the receipt of payment. During busy periods, including Easter, Christmas & Paydays, please allow 3-5 working days for dispatch. Deliveries typically take 1 to 3 working days to arrive, from the date of dispatch, not from the date of the order. If your parcel has not arrived within 10 days, please contact Wild About Bunnies, so the courier can be contacted and any issues resolved. Please note that these are estimated delivery times & not guaranteed. If you would like a guaranteed service, please contact us for a quote. All shipped packages will be tracked, and updates will be provided from the time your parcel leaves our warehouse to reaching you. It is important that your email and mobile number are correct to receive this information.
Royal Mail will email regular tracking updates. One of these tracking emails provides a delivery window. If you're not able to accept the parcel during these times, it is recommended that you select a suitable safe place for it to be left. This should be done online and not left in the notes section on your order as this will not be read by the courier.
If you request a parcel to be left in a designated location, it is left at your own liability. If your goods are damaged, or stolen from the place you specify, then Wild About Bunnies or the courier accept no responsibility for this loss or damage. Therefore, please ensure any safe place you specify is both safe and dry.
Wild About Bunnies will not accept responsibility for undelivered parcels when deliveries have been missed or not re-directed for collection.
You cannot cancel an order once it has been dispatched. Once dispatched, you can return the items at your own cost. Wild About Bunnies suggest tracking returns, as it is your responsibility to ensure orders are returned safely. Once returned, items will be inspected, prior to any refunds issued to ensure they are re-sellable.
Shipping fees include handling, packing, insurance, and postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
On occasions, large value orders may need a signature on delivery.
Wild About Bunnies cannot accept liability for any damage, loss, or stolen goods as a result of a parcel being requested to be left in a designated location. Delivery instructions need to be specific at the time of ordering and addresses must be accurate to ensure safe delivery. Wild About Bunnies cannot accept liability for any orders with incorrect addresses or part of addresses missing that are not delivered. If a parcel with an incorrect address is returned to us, the customer is responsible for paying both the return shipping costs to ourselves and also for the parcel to be resent to the correct address.
Your order leaves us in perfect condition in a robust cardboard box. Unfortunately, not all couriers are kind to our boxes.
Whilst we will quickly replace or refund for damaged items, we do not guarantee the condition of the outer box.
For all claims of damaged goods we will require photographic evidence.